Creative Wired60% of operations automated in 6 weeks.
Custom software that eliminated manual data entry and halved the client's operations team workload.
Kochi Operations Startup
Operations / Logistics
Kochi, Kerala
6 weeks
The Challenge
A fast-growing logistics startup in Kochi was managing shipments, invoicing and client communication entirely in WhatsApp, spreadsheets and email. As order volume grew 300% in a year, the manual process broke down — missed orders, billing errors and a 6-person ops team spending 70% of their time on data entry.
Our Approach
Discovery sprint — 2 weeks mapping all manual workflows and identifying automation opportunities
Built a custom web-based operations dashboard using Next.js and Supabase
Automated order ingestion from WhatsApp and email into a central order management system
Invoice generation triggered automatically on order status changes
Client portal for real-time shipment tracking and document access
Role-based access for operations team, accounts and management
The Results
60% of all manual operations tasks eliminated through automation
Billing errors dropped by 80% in the first month
Team output tripled — same headcount, 3× the order volume
Full platform delivered in 6 weeks including UAT and go-live support
Tech & Tools
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